Reimbursement policy

annie accepted to pay all items
Processing time: 7 days from the date of receipt, from the date written on the receipt of cargo.
Which cases are returned goods?
Annie accepted the return of all items. You can return the goods in the following cases:
You are entitled to return the product if the product is damaged, error by the manufacturer or in the 
delivery process. You are entitled to return the goods when detecting counterfeit goods. Annie delivered the wrong color (except where the product was noted as random color allocation),
wrong size, wrong product, damaged goods in the delivery process. Goods are not the same as the model of the website (color, style, function). Merchandise paid should meet the following conditions: * Terms of payment: within 7 days of receiving the goods. * Product condition: The product is stamped, not dirty, damaged, scratched, used or washed, bleached.
Full accessories or gifts (if available). Conditions on invoices, vouchers: Delivery or red invoice (if any).
Regulation on commodity selection

Changed product in two cases:

- Can only change to other product code at the same price list

- The price of the exchange must be higher than the price of the purchased goods => Additional
compensation if the customer wants to change to another product higher price than the purchased
product. Items returned Annie accepts the return of all items, but each product will have different return provisions: For bra (bra): annie delivery wrong color, wrong size, wrong product, damaged goods during the
After payment and delivery within 7 days, you can exchange goods if you are not satisfied. For panties: The goods are not as described on the website about color, style, size. To ensure the hygiene
of the goods, you can check the product right at the time of receipt of goods from annie delivery. After
payment and signing, please do not change.
Goods return process

Step 1:

Please call 028 508 5255 - 028 3812 3146 - 028 7307 8886 to see online sales or leave a message on 
facebook: notice of change / Returns. Upon receipt of the
information, annie will contact the customer to receive the information exchanged. Step 2: You return the product with the original packaging and the following documents: Delivery slip or value added invoice (if any). Product return form filled out. Packed with external product code to address:


174 Tan Son Nhi Street, Tan Phu District, Ho Chi Minh City

Time: 9am to 5pm Monday through Saturday.

Step 3:

Upon receipt, inspection and acceptance of the product you return, annie's Product Refund will
contact you to proceed with the change of product for you. Please download the product here. Then complete the information and send with the product back
to nhé!

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